- Phone
- Call our dedicated MobileMap support line +1 503-290-0542
- If no one answers, please leave a detailed message
- Voice mail checked regularly during work hours, Monday - Friday, 8am- 5pm (PST)
- Email
- Dedicated email for software sales and support software@masonbruce.com
Note: When reaching out to our support team, please provide as many details as possible, including:
- MobileMap version (Actions > About MobileMap)
- Category of issue - what type of issue is it:
- Device issue (e.g., GPS not working, screen turning off)
- Base map data issue (e.g., imagery not showing or poor resolution)
- Map display issue (e.g., labels not working, shapefile won't display)
- Collection (e.g., unable to collect features, attribute field missing or read only)
- Editing (e.g., unable to edit polygon geometry, unable to update attribute field)
- Sync (e.g., errors when uploading or downloading)
- Documentation issue (e.g., missing or inaccurate documentation on a feature)
- Scale of the issue - how many users or devices are affected?
- One device
- Multiple devices
- All devices in my organization
- Severity of the issue:
- Critical - application crashes or causes loss of data
- Major - loss of significant functionality, no workaround
- Normal - moss of functionality, workaround exists
- Minor - minor loss of functionality or cosmetic issue
- Immediate - ASAP
- Next business day
- In the next week
- In the next month
- In the next release
